Can't open attachments anymore, what to do?

steam
steam
Community Member
in Mac

Hello Team AgileBits. When I open attachments in 1password, jpg, pdf or png, they do not open anymore. Even if I drag them to the desktop.
I have 1Password
Version 6.6.2 (662004)
Mac App Store
Hope you can help
Kind regards
Rob

1Password Version: 6.6.2OS Sierra
Extension Version: Not Provided
OS Version: OS SIERRA 10.12.3
Sync Type: DROPBOX
Referrer: forum-search:attachments

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @steam,

    Sorry to hear you're having trouble with attachments!

    Can you please elaborate on the steps you take to open the attachment, and what happens when you do that? If you get an error message, what exactly does it say? Does the same thing happen when you drag an attachment to the Desktop and try to open it from there?

    Also, when did this problem start? Do you sync 1Password with any other devices? If so, do the attachments work on those other devices?

    The more details you can give us about what's happening on your end, the better. Thanks in advance! :)

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