Forgot password

System
System
in Lounge
This discussion was created from comments split from: 1Password not working on certain websites.

Comments

  • mimidog123
    mimidog123
    Community Member

    I can't remember my password. Also the thumbprint option is no longer available.

  • AGAlumB
    AGAlumB
    1Password Alumni

    @mimidog123: I hope you don't mind, but I've split you off into a separate discussion since your comments don't seem to be related to the other person's questions about using 1Password to fill login credentials on websites.

    Do you have a 1Password.com subscription? (Un)fortunately AgileBits doesn't ever have either your Account Key or Master Password, as that wouldn't be very secure at all. The Master Password is chosen by you, and the Account Key is generated locally on your device. Neither is ever transmitted.

    We don't have access to your data can't recover either of these for you, so I hope you're able to find your Emergency Kit, or have another authorized device where you can view your Account Key. Otherwise it will not be possible to login to your 1Password Account. However, please try the tips in this guide as they may help you gain access again:

    https://support.1password.com/master-password/#recover-your-master-password

    Alternatively, if you're part of a 1Password Family or Team, another Owner, Organizer, or Admin can help you recover your account, so you can create a new Account Key and Master Password:

    https://support.1password.com/recovery/#begin-recovery

    Otherwise, you will need to either restore from a backup, sync from another device, or simply start over. Please let me know how it turns out. I look forward to hearing back from you!

This discussion has been closed.