App not working since 15 March 2017 update HELP!

mike_lomax
mike_lomax
Community Member
in iOS

Big problem for me.

Since the app update on 15 March when I try to sign in with my master password it just freezes before I get to fully enter it. This is the same on both my iPad and my iPhone.

Need URGENT help, please as I need to retrieve passwords for urgent financial transactions.

(I've had to re-register with your site as my previous registration password etc. is locked inside the 1Password app I can't access!)

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:logging in

Comments

  • MrRooni
    MrRooni

    Good afternoon, @mike_lomax. I'm terribly sorry for the trouble here. We've been seeing some reports of this problem. So far the solution has been to update to the latest version of iOS. To do this please open the Settings.app > General > Software Update and perform any updates shown there. As of this writing the latest version available is 10.2.1.

    Let me know how this works out for you. Thanks!

  • mike_lomax
    mike_lomax
    Community Member

    Many thanks, Mr Rooni. I've done that and it works. Very relieved and grateful. I'll have to be more diligent about iOS updates in future!

  • MrRooni
    MrRooni
    edited March 2017

    Thanks for the confirmation, @mike_lomax !

    ref: PVT-75595-677

This discussion has been closed.