why do i not see a code in 1password when installing Extension on Firefox

chasan

Firefox Version: 52.0.1
Mac OS 10.12.3

i got a message that said my 1Password extension had to be updated in Firefox
i went through the usual download steps to install it
then i get a message
that says to compare this code to the one in 1Password
but i do not see a code in 1Password or anywhere else on my screen to compare it to.

look forward to the usual wonderful help from support here that i am used to

jim chasan

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

csmoran9

Hi Chasan,

I noticed the same thing happened to me when I installed on Safari. I did it for chrome and had no issue but with safari, I did not see the box with the code pop up. So I simply uninstalled and then re-installed the extension and it appeared. Make sure to be logged into 1Passowrd on your actual device.

Hope that works

Cheers,

Conor

chasan

hi Conor

i deleted the 1Password Extension from FireFox and then reinstalled

i got the same code window again .....but this time also another one appeared to actually compare to
which i accepted

and now it is working just fine

i have have never had a problem with the mini on Safari
it continues to work there with no glitches
and i forgot to mention my 1Password version is : 6.6.3

many thankyuuus

chasan

Drew_AG

That's good news, @chasan! I'm glad csmoran9's suggestion helped you to solve the problem. Thanks for following up to let us know it's working correctly for you now.

Hopefully you're all set, but if you need more help with 1Password, we're here for you. Cheers! :)