1Password for Mac, adding documents does not work

collard

Menu: File/New Document

File selection box appears. I select the file. Then click on the Add button.

But nothing changes in the Documents. The count is not increased, and the new document does not appear.

I have documents in already, so I know it worked at one time.

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1Password Version: 6.6.2
Extension Version: Not Provided
OS Version: OS X Sierra
Sync Type: Not Provided
Referrer: forum-search:Add documents does not work

rudy

@collard,

I'd like to ask you to create a Diagnostics Report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

Rudy

collard

Support ID

WZR-43934-493

Drew_AG

Thanks @collard! We received your Diagnostics Report, and someone will get back to you as soon as possible with more information. We'll keep the conversation going directly via email to avoid complicating things between here and there.

ref: WZR-43934-493