I've got a family account. Both of my iOS devices are not in sync.

I changed a certain password yesterday, and today I find the old password on my iOS devices. I use v6.5.3 on an iPhone and an iPad. On my Mac I find the correct password.

1Password Version: 6.5.3
Extension Version: Not Provided
OS Version: iOS 10.2.1
Sync Type: family account
Referrer: forum-search:Family account, iOS is not in sync


  • FrankFrank

    Team Member

    Hi @benutzer - Have you added the Families account to your iOS devices?

    Open 1Password on your iPhone & iPad > Tap settings on the bottom tab > Tap 1Password Accounts > You should see your account listed here, if not, Tap Add 1Password Account.

    Also make sure you're checking your Personal vault which is connected to the Families account. Let me know if this helped and if not, maybe we can move the conversation over to email so I can better assist you. Keep me posted :-)

  • Hi Frank,
    There's only my family account, no other one.
    I did in fact ask my question via e-mail too.

  • FrankFrank

    Team Member

    Hi benutzer - Thank you for the update. I couldn't locate the email you sent over originally. Maybe you used another email address? I just sent you over an email so we can work on this together. Talk to you soon :-)

    ref: HKT-31274-118

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