cannot sync between 1password for windows and 1password for ipad iphone, both purchased in dec 2015

enka1
enka1
Community Member
in iOS

I purchased 1Password for iPad first about November 2015 I then purchased 1Password for Windows on or about December 2015 , I have the license number and the purchased dates for both. I cannot sync the data between the two as if they are distinct account, but I still open 1password with the same master password, on ipad the pin I put in regularly disappear, even though it is set to open with pin only except for other request where 1Password asks for the master. I have other issues but if I can at least solve this one for now...:)
thanks. Nadia.
note sure which category this is I put "account" please forward to whomever.

Comments

  • Ben
    Ben

    Hi Nadia ( @enka1 ),

    You can find instructions on setting up syncing here:

    Sync your 1Password data

    As for the issue with your PIN on your iPad, please check what setting you have selected in 1Password under Settings > Advanced > Security > Require Master Password. Please let us know what that is set to.

    Ben

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