the touch id on my macbook pro stopped working
unlocking 1PW with touch id stopped working on my macbook pro.
1Password Version: 6.6.3
Extension Version: Not Provided
OS Version: 10.12.3
Sync Type: Not Provided
Referrer: forum-search:macbook pro touch id not working
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I don't even see an option to enable touch ID in 1PW preferences under security
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... although I have been using it when I first got the machine a couple of months ago. Must have happened after the latest update of 1PW.
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restarted my computer and touch id for 1PW is working again!
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some problem, again. touch id not working for 1pw. not even showing up as an option to enable in preferences under security. I think this happens when I do an update, and it's getting a bit old.
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Hi @Helmut,
If the Touch ID setting doesn't appear in 1Password > Preferences > Security, that basically means the operating system isn't telling 1Password that Touch ID is available. We've heard from a few other customers that removing their fingerprints from System Preferences > Touch ID , rebooting the Mac, and then re-adding their fingerprints seems to solve the problem. Can you please try that to see if it helps? Let us know how it all goes, thanks! :)
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Awesome! Thanks for confirming that worked for you. We're here for you if you need anything else. Have a great weekend! :)
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