1password 3.7.2 Freezing on ios10.2.1, 1password 6.5.3 crashing when attempting import

[Deleted User]

Hi - I am unable to import my .1ptbackup file to 6.5.3 because after I click "import now," on the "1Password 3 Backup File" screen, version 6.5.3 crashes and shuts down. I am unable to access most passwords in version 3.7.2 because the app freezes after i put in my master password. Please help!

AGAlumB

Thanks for reaching out. I’m really sorry for the trouble! We've identified a bug there in version 6.5.3, and we're working to get a fix out as soon as possible. We need to make sure we test it first so we don't introduce any other issues, but keep an eye out for updates. Thanks for your patience. :blush: