Can't install chrome extension

momaek
momaek
Community Member

I can install chrome extension on macOS Sierra 10.12.3. And my chrome version is 57.0.2987.110.
https://agilebits.com/onepassword/extensions on this page, I got this error 'There was an error installing the Chrome extension. Please visit the Chrome Web Store directly and try again. If the problem persists, please contact us for assistance'.
And on chrome web store(https://chrome.google.com/webstore/detail/1password-password-manage/aomjjhallfgjeglblehebfpbcfeobpgk), I got this error 'Download interrupted'. Then I don't know how to do with that but ask for help.


1Password Version: 6.6.4
Extension Version: Not Provided
OS Version: 10.12.3
Sync Type: WiFi

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @momaek,

    I'm sorry you're unable to install the 1Password extension in Chrome! It seems to be working correctly for me, so I don't know why you're getting errors. But if you're getting an error when trying to download the extension from the Chrome web store, I wonder if there's a problem in general, not specifically just the 1Password extension. Are you able to install other extensions from the Chrome web store? If you're not sure, you can try installing one as a test (you can always delete it later).

    If you can't install other extensions from the Chrome web store, and if the download from our own extension site won't work either, do you happen to be using any software on your Mac (either apps, or other extensions in Chrome) that might be blocking certain connections (anti-virus, ad-blockers, etc)?

This discussion has been closed.