Masterpassword lost before installation

Brathans
Brathans
Community Member
in Business and Teams

Hi,
i forgot my Master password immediately after I've set it. Now I can't even Download the App.
Can my boss cancel the invitation and just send me a new one?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Frank
    Frank

    Hi @Brathans - Great question! Your boss can place your account into recovery mode. When your account is placed into recovery, we will supply you with a new Secret Key and you will have an opportunity to change your Master Password. I will include a link below that will walk you and your boss through the recovery process -

    https://support.1password.com/recovery/#begin-recovery

    Let us know if this helped or if you have any additional questions :+1:

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