Digital Ocean OTP authentication

thetom
thetom
Community Member
in Android

Just a quick heads up in case someone faces the same problem.
This problem seems to reemerge, I found a thread for this on iOS, but fixing the clock seemed to help.
I am using this on mac (latest) and tried multiple times enabling and disabling OTP on digitalocean.com. My clock is set via NTP, I double checked.
It seems the scanning overlay simply doesn't recognise the barcode. I even tried zooming in and out.
It only worked once I took a photo with my smartphone, turned on the user-facing camera and held the snapped barcode in front of the camera.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Digital Ocean OTP

Comments

  • peri
    peri

    Hi @thetom, Thanks for reaching out and reporting this issue.

    Can you let me know what platform you're having trouble scanning the OTP barcode with? You mentioned Mac--are you unable to scan the code using that device? If so, what version of 1Password do you have installed on your Mac?

  • thetom
    thetom
    Community Member

    Yes, Mac 10.12.4 (was 10.12.3 a few days ago) with 1PW 6.6.4 from the appstore, everything updated. Scanning directly from the website didn't work.

  • peri
    peri

    Thanks for confirming! Please have a look at one of our Mac developer's reply to this issue here:
    https://discussions.agilebits.com/discussion/comment/335961/#Comment_335961

This discussion has been closed.