1Password on Mastodon

To protect your privacy: email us with billing or account questions instead of posting here

email registered to me is dead

Community Member

Hi Guys
I've been a 1password user for a long time (version 2) today I saw some of the new features while demoing to a new user. I tried to log in to my account on the 1password website and found that it uses an old email that I know is dead (I no longer use the domain).
I also have no access to the secret key. (I do have my license key however)
Can I go through a security process to regain access. I have already logged this with support but only as yet received an email with FAQ links.
My Mac and iOS software are working as they should and syncing via DropBox no problem.

1Password Version: 6.6.3
Extension Version: Not Provided
OS Version: OSX 10.12
Sync Type: Not Provided


  • ianmossianmoss
    Community Member

    I've moved to the subscription model, so new account created and logins migrated over - All good now!

  • FrankFrank

    Team Member

    Hi ianmoss - I'm happy to hear you were able to sign up for a 1Password membership. Sorry for the confusion. I did locate the email you sent over to us and I just replied back to confirm all is well :+1: Enjoy the rest of your day and congrats on the new account!

    ref: WJQ-16244-752

This discussion has been closed.