Long time user, now experiencing issues with Dropbox sync

talljmay

Hello,
I've been a user for several years now using your iOS app, the Android app, and the Mac app. Within the past 30 days on both the mac and Android apps I've been experiencing an issue where Dropbox sync, upon opening the app, takes 5 to 15 minutes to complete. It used to take seconds. I haven't been able to find anything specific in the forums to address the problem and sent in a support email (with log file) 10 days ago, but haven't heard anything since.
Any advice on how to remedy the problem?
Thank you.

peri

Hi @talljmay. Thanks for reaching out! I'll be happy to look into this, and I'd love to take a look at the email you sent, but I'm not seeing any emails under this email address.

Can you let me know the ticket ID? It will be in the automatic reply you got. Thanks!

talljmay

Hi Peri....Internal support got back to me and we're talking via email. Thanks for jumping in to help!

Brian

On behalf of Peri, you are very welcome @talljmay ! Feel free to reach out if you have any further questions! :)