Duo and 1Password integration issues.

wkleem

Time difference aside, I hope to resolve the problem soon via a web session with Duo.

wkleem

This may or may not be relevant to you, but I am in contact with Duo Support for the same issue. If Agilebits can't resolve your issue then contacting Duo directly may be your best hope of resolving the problem.

Good luck!

Frank

That's great news wkleem, let us know how it was resolved by Duo. I'm happy to hear they reached out to you :smile:

System

This discussion was created from comments split from: Entire Team Locked Out: "The server's time may be out of sync".

Frank

Hi wkleem, I spilt and merged your comment into this thread. The other customer's issue is unrelated to your experience with Duo. Sorry, I know you were just trying to help out. I hope you don't mind :+1:

wkleem

I don't mind at all. My comments went missing in the shuffle though.

Never mind, I found my comment but now cannot delete this comment after posting it.

Frank

It's ok wkleem you can leave the comment there, no worries :wink: I hope you have a great weekend!

wkleem

Thank you for your suggestion! I've emailed Duo and will wait for their reply on the wait time duration.

AGAlumB

Let us know how it turns out!

wkleem

Thank you Brent, for the detailed explanation in the other thread!
https://discussions.agilebits.com/discussion/77925/entire-team-locked-out-the-servers-time-may-be-out-of-sync#latest

AGAlumB

@wkleem: You're welcome! I always have trouble finding the right words to explain all of that, but if you found it helpful perhaps the practice has paid off! :lol:

wkleem

@brenty,

You're doing better than me in the technical language department! I get lost reading jpgoldberg. :)

wkleem

Hi

People do wipe their phones, usually prior to disposal. I still cannot figure out why Duo would break this way.

wkleem

I don't normally leave browser windows open, but I am going to leave the window open this time to see if the time server issue corrects itself.

AGAlumB

You're doing better than me in the technical language department! I get lost reading jpgoldberg. :)

@wkleem: Thank you. I've definitely learned a lot from him, but I'm glad if I can offer another perspective that helps others. :blush:

People do wipe their phones, usually prior to disposal. I still cannot figure out why Duo would break this way.
I don't normally leave browser windows open, but I am going to leave the window open this time to see if the time server issue corrects itself.

I'm not sure that will make a difference. The time set and secret stored on your device just have to match the server's, so that both match for authentication. Unfortunately you'd need to have access to the 2FA on an authorized device to login to make changes. Otherwise there would be no benefit to using it in the first place. :(

wkleem

Duo Security has been responsive to my issue, which is a good sign. Being on Duo Free means my question may take longer to answer via email.

Frank

Hi @wkleem I'm happy to hear you're making some progress with Duo support. I'm sorry for not being able to assist you further with the issue. I hope they contact you soon :+1:

wkleem

I cannot login to Apple ID as My vault item is in Personal. Having made changes there from my PC, I am now unable to log in with my iPhone and iPad. I am seeing old vault data on iOS devices.

wkleem

Never mind, I discovered that my login was somehow overwritten and I found the correct password in the login's password history..

AGAlumB

@wkleem: You don't have any devices logged into your Apple ID already? Or your 1Password.com account? :scream:

wkleem

With regards to Apple ID, Apple sees to it that I get kicked out after some period of inactivity, like the App Store requiring a Password after 15 minutes. ICloud requires logins.

As for 1Password.com, It works when it does but when it doesn't, like what I am going through with 1Password and Duo, I am seeing the surface of the feature set only right now.

AGAlumB

Ah, that's a good point. Sorry you've gotten locked out of so many things. :(

wkleem

Hi Brent

Early on, I had a mind to delete 1Password from Duo Security but I am glad I didn't as I thought it may have complicated things.

Different issue, I know but I think it was just as well that I didn't.

https://discussions.agilebits.com/discussion/77925/entire-team-locked-out-the-servers-time-may-be-out-of-sync#latest

My issue is still unresolved.

ssoroka

hey @wkleem and others,

In our last deploy we released a feature where disabling the Duo-1Password integration by deleting or changing API keys from Duo's administration panel will automatically disable the Duo integration on your 1Password account to prevent you from getting locked out. This can help restore access to your 1Password account due to any Duo-related problems, like local clocks being out of sync, or whatever the issue might be: you delete the integration from within Duo's admin panel and we will detect that and disable Duo from your account. Note that Duo is not disabled if we cannot reach Duo due to network errors or other problems, only in the cases of deleted integration, or resetting the Duo-1Password integration API keys.

Steven

wkleem

Thank you Steven.

I am still waiting for Duo's reply. I will wait a while longer to see their response.

Frank

Hi @wkleem - On behalf of Steven you're very welcome. Have you tried to disable the Duo integration since the last update? If you decide to wait for Duo to respond, let us know when you hear back and if we can help. :+1:

wkleem

Frank,

On behalf of Steven you're very welcome. Have you tried to disable the Duo integration since the last update? If you decide to wait for Duo to respond, let us know when you hear back and if we can help. :+1:

No I haven't as I have only just read Steven's message.

Frank

Hi @wkleem If you don't hear back from Duo or don't want to wait for them to respond. Try deleting the Duo integration from Duo's side and you should regain access to the account. Keep us posted and let us know if this helped if you decide to give it a go :+1:

wkleem

Which update is it as I could not see from the App Update Server?
https://app-updates.agilebits.com/product_history/B5

I was going to reply back to Duo's email.

wkleem

@Frank, @brenty,

Whatever Agilebits did, it worked! Thank you!! :) I will the outcome report back to Duo.