Can't enter the app in i7

bchanks
bchanks
Community Member
in iOS

When I typed the the 14th digit of my password, the app clashed. Even force stop it doesn't help. I reboot my device and the result is the same.
I also can't use my touch ID to access the app.

1Password Version: 6.5.4
Extension Version: 6.5.4
OS Version: Ios 10.1
Sync Type: iCloud
Referrer: forum-search:When I typed the the 14th digit of my password, the app clashed. doesn't help even I force stop it.

Comments

  • john_m
    john_m
    1Password Alumni

    Hi @bchanks! Welcome to the forums! :chuffed:

    By any chance, are you using iOS 10.2.1? This issue was reported to us for that specific version of iOS, and also has been reported to affect other applications similarly. Upgrading to a more recent version of iOS resolves that issue (current version of iOS 10 is 10.3.1)

    I hope that helps! :chuffed:

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