To protect your privacy: email us with billing or account questions instead of posting here.

AG Database Error

cbarnettdesigns
cbarnettdesigns
Community Member
in Memberships

When trying to sign in I get an error message - "AG Database Error Exception: The encryption keys file does not exist at 'file://localhost/Users/cherylbarnett/Dropbox/1Password.agilekeychain/data/default/1password.keys'". Please help! I tried downloading the newest version and restarted my MacBook, but no luck.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @cbarnettdesigns: That error indicates that you have 1Password trying to load a vault in Dropbox which is either damaged or simply missing data. Are you certain that Dropbox has finished syncing? If it has, then that file (and perhaps others) has been deleted (perhaps on another device) or is incomplete, and this is syncing via Dropbox. Please follow the steps in this guide, as they'll help narrow down the problem:

    Dropbox troubleshooting

    Let me know what you find!

This discussion has been closed.