Create Backup in 1P 6.5.4 iOS fails to create a backup.

darthktme
darthktme
Community Member
in iOS

I'm trying to move my old legacy Primary vault off my 1P for iOS. I want to back it up onto my computer. I have 1P for families as well. I am finding that the Create Backup in iOS results in nada.

Comments

  • Ben
    Ben

    Hi @darthkme,

    Thanks for taking the time to write in. Are you currently signed into your 1Password Families account on iOS? If so that may be causing the trouble, as 1Password Families accounts cannot be backed up in that manner. If you have your Emergency Kit handy, or are otherwise sure you'll be able to sign back into your account, I'd recommend signing out of your 1Password Families account (1Password > Settings > 1Password Accounts) and trying the backup again.

    Ben

  • darthktme
    darthktme
    Community Member

    Genius!! Worked perfectly, many thanks.

  • Ben
    Ben

    Thanks for the update @darthktme. :)

    If we can be of further assistance, please don't hesitate to contact us.

    Ben

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