Chrome Extension doesn't find the entry

Sunshine
Sunshine
Community Member
edited April 2017 in 1Password in the Browser

Hi,
the Chrome extension ist not able to find the correct entry for several logins, although everything is properly configured!?
Here is one example for you.

Thanks for your help

1Password Version: 6.6.405d
Extension Version: 4.6.5.1
OS Version: Windows 10 Version 1703 Build 15063.138
Sync Type: 1Password Account

Comments

  • littlebobbytables
    littlebobbytables
    1Password Alumni

    Greetings @Sunshine,

    So I have a couple of questions to see what we may be dealing with.

    1. When you click the 1Password Browser Extension in Chrome what does the 1Password helper menu look like?
    2. If you copy and paste your username and password into the web page and click the Einloggen button does 1Password ask if you want to save or does it stay quiet?
    3. After clicking the 1Password Browser Extension button, if you switch to the All Items tab in the helper menu (keyboard shortcut: alt + 1) and search for ComputerBase does it display the item? Does 1Password fill if you select it this way (it will likely reload the page).

    The hope is the answers to these help create an idea of what might happening.

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