1Password Chrome extension not filling about half of logons

bokun
bokun
Community Member
in 1Password in the Browser

after updating to 1P 6 (MacOS 10.10.5, 1P 6.6.4, latest Chrome extension) the chrome extension now does not autofill about half of all logins. Others work fine. I have to manually copy and paste login and password.

1Password Version: 6.6.4
Extension Version: 4.6.4.90
OS Version: 10.10.5
Sync Type: local

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @bokun,

    I'm sorry you're having trouble using 1Password to fill some of your Logins!

    It's strange that this is a problem for only some of your Logins, and that many still work correctly. Hopefully some additional details will help us figure out what's going on:

    • Are you using the AgileBits Store version or the Mac App Store version of 1Password? (From the main app, go to 1Password > About 1Password to check.)
    • What version of Chrome are you using?
    • What version of 1Password were you using before 6.6.4? (Was it a previous release of 1Password 6, or a completely different version such as 3 or 4?)
    • What are the exact steps you normally take to have 1Password fill sign-in forms on websites?
    • What happens if you click on the URL field of a Login item in the main 1Password app?
    • What happens if you open a website by choosing a Login item from the 1Password extension in Chrome?
    • What happens if you go to a website sign-in page first, and then choose the matching Login item from the 1Password extension?
    • When using the extension, do you click the 1Password icon in Chrome's toolbar, or do you use the ⌘\ keyboard shortcut?

    Thanks in advance! :)

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