1password app has become unresponsive
I have the following problem for a couple of weeks now.
In general, the app has become very unresponsive in terms of any kind of filtering, saving items or moving them between vaults
My details: I have an team licensed account inside my organization with approximately 60 vaults that are shared with me.
Problems:
1. When I select a different vault, the filtered view doesn't update immediately - it takes a couple of minutes to do so http://take.ms/owuXU
2. Same goes for filtering items through search - https://monosnap.com/file/aRUH1hYbyKC3JuBfd0U2gXLcWaBSxZ
3. I can't save items consciously - when I click Save, it takes literally forever to update + it doesn't save in the vault I want it to
4. Also, when I try to move the items between vaults - nothing happens for like forever
5. Despite being logged in to my organization's 1pass as a member, I don't see my account in Accounts here http://take.ms/UYt8r - it appears after like 5 minutes
6. 1password process takes very much of CPUs capability http://take.ms/oM0Td
7. Also, sometimes with 1password open, 1pass mini is heating up, with spinning wheel and total freeze
What I already tried:
- logged out from my account in the app
- reinstalled the app (with complete cleanup of hidden folders according to this one: https://support.1password.com/uninstall-1password/ )
- restarted computer several times now.
Could you provide any guidance?
1Password Version: 1Password Version 6.6.4 (664002) Mac App Store
Extension Version: 4.6.4.90
OS Version: 10.12.4
Sync Type: team license
Comments
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Hi @anks,
I'm sorry 1Password has been so slow and unresponsive for you! The symptoms you've described are a bit unusual and I don't know what would be causing all that to happen. To help us figure out what's going on, I'd like to ask you to create a Diagnostics Report from your Mac: https://support.1password.com/diagnostics/?mac
Attach the Diagnostics Report to an email message addressed to: support+forum@agilebits.com
Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum username so that we can "connect the dots" when we see your report in our inbox.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and make sure you receive a reply as quickly as possible. Once we see the report we should be able to better assist you. Thanks in advance! :)
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I am experiencing identical problems all of a sudden. This has been going on for about the same length of time for me. I am a family and teams user.
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@DCC: Do you perhaps have a lot of vaults? We're aware that this can cause some performance issues, so we've made some improvements to address the problem in the beta. Either way, it would be helpful to have more information about your setup and what you're experiencing. Thanks in advance!
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I have 85 vaults at this point, btw.
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Yes, as a matter of fact I do, and now that you mention it, I did not start to see the problem until after I added many of the vaults. Is a full release going to be out soon that will address the issue or should I go ahead with the beta?
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@anks, @DCC: Good to know. I can't offer a timeframe on a stable channel release, but you're welcome to try the beta at any time to see if it helps. We'd appreciate the feedback. No guarantees, but if all goes well, it hopefully won't be too long either way.
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@anks: That's awesome! I really appreciate you taking the time to try it and let me know. We're not able to directly test improvements like this in as many environments as we'd like, so that really helps. Looking forward to any other feedback you have as you continue to use it. :chuffed:
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Yes, I have installed the beta as well and can also confirm significant performance improvements. Thank you!
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