Lost my families password. Need to reset

yuceleng
yuceleng
Community Member
in Families

Hi,

I haven't set up any members in my 1Password family(kyraxyg) and I forgot my master password. I've mailed support a two times and have not heard back for 4 months. For ex: [#JSV-67799-228]

Please help i cannot use my account for months and unless problem solved immediately i don't think i will use anymore.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Frank
    Frank

    Hi yuceleng - Sorry for the troubles and for the delay in getting back to you. Andrew just replied back to your email so let's continue the conversation going over there. If you have any additional questions, please feel free to ask, we're happy to help out. Enjoy the rest of the day!

    ref: JSV-67799-228

  • yuceleng
    yuceleng
    Community Member

    Thanks. We have solved the problem with Andrew.

  • Frank
    Frank

    Hi @yuceleng - That's fantastic news! Thank you for letting me know and I'm happy to hear everything worked out :smile: Keep us posted if you have any additional questions and I'll be happy to help out. Have a great weekend!

This discussion has been closed.