password not working

Today on my android my fingerprint did not work on 1password so I tried my password and it didn't work either (tried many times). I uninstalled app and tried the new one and no go. I restarted my phone, no go. I rushed home (thinking the worst) but my desktop on my imac worked just fine. At that point I tried my android again and it worked but I backed out and tried it again and no go. Please help.
Android version 7.1.2
Nexus 6
My imac 1password was purchased from mac store.
Char :)

1Password Version: 6.5.1 android
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: dropbox


  • periperi

    Team Member

    Hi @Gazelle! I see that you've emailed, and I've responded to you there. Let's go ahead and continue the conversation over email. Thanks!

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