password entry reverting (repeatedly) to old password
This evening, I changed a password in one of my existing 1password logins on my iPhone. I saved the login entry, accessed, and used it numerous times, as I had to update several other devices in relation to the changed password. After about 10 minutes, I opened 1password again and was dismayed to find that the new password had reverted to the former one. After a brief moment of panic (because I hadn't written down the password anywhere else ... after all, I'm not supposed to NEED to do so, since I use 1password!), I located the password somewhere else and again changed the entry in 1password on my iPhone. I prompted the app to sync with iCloud ... several times. The new password still has not shown up in my Mac 1password app, nor in my 1password app for iPad. And, once again, after about 10 minutes, I opened 1password on my iPhone again and find that the new password has disappeared in favor of the old, no-longer-functioning one. What is going on?
Any help is much appreciated. :)
I don't know that this is relevant, but I updated my Mac 1password app tonight before these problems began. It says I am currently running version 6.7.1.
1Password Version: 6.7.1
Extension Version: 4.6.2
OS Version: 10.12.4
Sync Type: iCloud
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Thanks for taking the time to write in. It sounds as though iCloud may not be cooperating here. Please run the following test for me:
- From your iPhone please create a new Secure Note item titled "Test from iPhone."
- Do the same on your iPad and your Mac, but title them "Test from iPad" and "Test from Mac," respectively.
- Allow a few moments for the changes to sync
- Check each of the devices and see which Secure Note tests appear on which devices. On iOS you may need to close and re-launch the app to see the changes.
Please let me know how it turns out.
Ben
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Hi @Ben
After creating three secure notes, one on each of the devices mentioned, I find that all three notes appear on the iPhone and iPad, but only the notes from the iPhone and the Mac appear on the Mac.
Am I wrong in deriving that this does not match up with the error I was seeing last night (with the entry originating on the iPhone)?
Also, I don't want to complicate matters but feel that I should mention the following:
In the past, when I have created (or edited) an entry on any of my devices, I have not had to specify which vault I want them to be in. I had simply created or edited and the entry has synced seamlessly on all devices. Now, today, I have noticed that some entries on certain devices are being created in a certain vault and are NOT updating to other devices, presumably because they are not set to sync that vault. Like I said, in the past, I have not had this issue. And I have not, to my knowledge, messed with any setting that would precipitate such a change. It's quite confusing to have used 1Password in such simplicity only to have things change, causing me to wonder if all of my info really is being shared between devices as I want it to be. Could this be related to the original issue (of a password reverting to an old entry) and, if so, can you help me understand what I may be doing to cause this?
Many thanks for your time and help.
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Just to update ...
I did check the 1Password settings last night in each device and found that my iPad is set to default-save to a different vault than the Mac and iPhone. This explains why the secure note from the iPad did not show up on the Mac, and it DID show up on the iPhone, because I began my 1Password experience on the mobile devices and have everything synced between them.
However, this only complicates the original problem (that I can't replicate now, because the problematic entry has already synced) where the iPhone entry would not sync to other devices and instead reverted on the iPhone to an old version of the password. The iPhone is set to default-save to my "personal" vault (as is the Mac). There should have been no issues with syncing.
I'm trying to remember what I might have done to cause something like this ... perhaps I edited the entry on the iPhone in my "primary" vault instead of my "personal" vault. I really don't know that I did this; but if so, this would explain why it did not sync to the Mac but does not explain why it did not sync to the iPad.
And none of it seems to explain why the entry would revert to an old password.
Thank you for helping me with this.
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Is there any chance that you edited the entry on another device other than the iPhone before the change was synced? Beyond accidentally making the change in a different vault than expected, that is really the only other thing I can think of that might've caused this for you.
Ben
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No, I know beyond a shadow of a doubt that I first (and only) edited it on my iPhone. Thanks though for asking and working toward a solution, @Ben :)
I assume this means that, unless it happens again, this goes under "unsolved." It does make me a little paranoid now, though, about my passwords. I used to write everything down on paper, then later in a plain document file on my computer, but now I only keep them in 1Password because of the security it offers. Having that worry in the back of my mind that newly edited info might disappear is a little disconcerting.
Thank you, again, for your time and effort here. Hopefully, I won't be back to bother you with any other issues. ;)
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iCloud syncing is a bit of a black box. We send encrypted data in one end and it is supposed to come out the other end as the same encrypted data (I'm over simplifying a bit, of course). This was actually one of our primary motivators for creating our 1Password.com service. When syncing via a 3rd party service we (mostly you) are at their mercy. There is only so much troubleshooting we're able to do. With 1Password.com we write the apps and provide the sync service, so there is no middle man. This gives us much greater ability to "dig deep" on issues like this.
Might be something to consider. :)
Ben
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Well, I appreciate you mentioning that because ... I certainly would have considered it, had I known I wasn't already seeing all of the sync options available. I thought that 1Password only offered iCloud, Dropbox, and LAN sync. I have a 1Password families account but was not aware of the ability to sync directly through 1Password.com. Am I misunderstanding what you're talking about, or have I missed a feature that could have been helping me? :)
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@obxmissionaries: With a 1Password.com membership of any kind (team, family, or individual), there are no sync settings; all you have to do to access data in your account is sign in on each device.
For example, I've got my own 1Password Families plan, so data I store in my Personal/Private vault or any of the others I've created/shared there are available to me just by signing in.
If you login to 1Password.com, do you see all of your data there? If not, it sounds like you haven't migrated it to your account from your local vaults yet. But if you do, all you need to do on each device to access it is setup the app with your account.
I hope this helps. Be sure to let me know if you have any other questions! :)
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Thanks for the explanation, @brenty. I do have all of my devices connected and signed in to my 1Password families account. And they all (usually) sync with no problem. (As an aside, I believe I understand from your answer that I could turn off iCloud completely and still have all my info syncing to all authorized devices through 1Password as long as I have a membership?) The only vault that I have had "problems" with is my primary vault. That is the vault I began on my mobile devices before I had a paid membership, and on those mobile devices, it is not listed under any 1Password account. It is a vault wholly to itself. I can copy and paste entries from that vault into my families account vault, but I've not found a way to migrate that vault. Again, is there something I'm missing?
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Thanks for the explanation, @brenty. I do have all of my devices connected and signed in to my 1Password families account. And they all (usually) sync with no problem.
@obxmissionaries: Any time! Sounds like we're on the right track.
(As an aside, I believe I understand from your answer that I could turn off iCloud completely and still have all my info syncing to all authorized devices through 1Password as long as I have a membership?)
Yes, but you'll need to make sure you have all of your data in your 1Password.com account.
The only vault that I have had "problems" with is my primary vault. That is the vault I began on my mobile devices before I had a paid membership, and on those mobile devices, it is not listed under any 1Password account. It is a vault wholly to itself. I can copy and paste entries from that vault into my families account vault, but I've not found a way to migrate that vault. Again, is there something I'm missing?
You're almost there! The Primary vault is a local vault stored only on your device, not part of your 1Password.com account. While you can't move the vault itself, if you move (or copy) all of the data from it into a vault in your 1Password.com account, you'll have everything there and can remove it. Once you have everything in 1Password.com, just let me know which devices you still have the Primary vault on and I'll walk you through removing it.
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OK. Thanks for clarifying. What you're telling me is mostly what I thought I already knew from experience (without hearing it direct from y'all). :)
My worry about losing (deleting) the Primary vault has always been ... what if for some reason I don't continue a 1Password subscription? I began using 1Password on my mobile devices as a free app and want to be able to continue doing so, if I choose to. If the Primary vault is the only vault I am assured of not getting "frozen," then I don't want to delete it.
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OK. Thanks for clarifying. What you're telling me is mostly what I thought I already knew from experience (without hearing it direct from y'all). :)
@obxmissionaries: No problem! Better safe than sorry. :)
My worry about losing (deleting) the Primary vault has always been ... what if for some reason I don't continue a 1Password subscription? I began using 1Password on my mobile devices as a free app and want to be able to continue doing so, if I choose to. If the Primary vault is the only vault I am assured of not getting "frozen," then I don't want to delete it.
Absolutely! Just backup your data first and you can easily restore, or simply copy it back to a local vault. Also, frozen isn't such a bad thing; you'll still have access to your data. And on the desktop version, you'll have backup archives of your local data already, even if you remove the Primary vault there.
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