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Unable to locate Secret Key

coachmiked
coachmiked
Community Member
edited May 2017 in Memberships

Yesterday I had to restore my computer and lost everything.

That includes my secret key.

I have my license, but now I cannot load 1password back on.

I wrote to support, and they wrote back yesterday there is no record of my account.

However I have a receipt for my purchase, and have had it for 2 months.

Can someone please help?

Please.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • coachmiked
    coachmiked
    Community Member

    PS: I tried the emergency kit route, but have no idea where it is.

    I've looked everywhere and cannot find it.

    I do have 1P active on my iPhone.

    Yes, I am THAT GUY ...

  • coachmiked
    coachmiked
    Community Member

    Found it!!!!!

    Thanks.

  • Ben
    Ben

    Thanks for the update, @coachmiked. Glad to hear you were able to locate your details. Could you please let me know what the support ID on the email ticket you submitted is? It'll be in the subject line (something like [#XXX-YYY-ZZZZ]).

    Thanks,

    Ben

  • coachmiked
    coachmiked
    Community Member

    Actually Ben, I had found the Key for my IOS device, and still cannot locate the one for my Mac.

    My support ID is #VCC-62695-238

  • coachmiked
    coachmiked
    Community Member

    So, Ben, I am absolutely stuck. Any help appreciated.

    Whimper...

  • Ben
    Ben
    edited May 2017

    @coachmiked,

    The Secret Key is for your account, not your device. As such you'll use the same Secret Key on your Mac as you do on iOS. Also: please be sure to print an Emergency Kit.

    1Password Emergency Kit

    Thanks!

    Ben

    ref: WEZ-96635-472

  • coachmiked
    coachmiked
    Community Member

    I used the email I signed up with, my master password, and the Secret Key that is on my phone for my account. But I could not sign into my account. I'm sure it is operator error.

    I don't have the emergency kit, as that was lost in the computer crash/restore.

    Suggestions??

  • coachmiked
    coachmiked
    Community Member

    Even when I scan my QR code in from my phone, and all the info propagates, and I enter my master password, I still get an "unable to verify" splash window.

  • coachmiked
    coachmiked
    Community Member

    And I cannot log in on my iPad either, when I scan the info in from my phone.

  • Ben
    Ben

    @coachmiked

    I'm not finding any accounts under the email address you use here on the forums. So we can take a closer look can you please email us from the email address your account is under? Please send the email to support+forum@agilebits.com and include a link to this thread https://discussions.agilebits.com/discussion/78364/. When you do you'll get a reply back from BitBot with a support ID. Please post that ID here.

    Thanks.

    Ben

  • coachmiked
    coachmiked
    Community Member

    The support id is: #VUD-16494-791

    Thanks Ben.

  • Frank
    Frank

    Hi coachmiked - Thank you for sending over the support ID :+1: I was able to locate your email and I just replied back to you :smile: Let's continue the conversation over there and I look forward to working with you.

    ref: QBP-12822-887

  • coachmiked
    coachmiked
    Community Member

    Hi Frank.

    Just responded to you by email ...

  • Frank
    Frank

    Fantastic! Thank you for letting me know :smile:

This discussion has been closed.