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Family account frozen on family member yet I have a valid subscription

Steve_In_Kenya
Steve_In_Kenya
Community Member
in Memberships

I have a valid family subscription. My wife is a member yet her 1Password account is frozen saying there is no valid subscription. (Additional information below is on my Wife's mac).

1Password Version: 6.7.1
Extension Version: Not Provided
OS Version: OS X 10.10.5
Sync Type: iCloud
Referrer: forum-search:Family account frozen on family member yet I have a valid subscription

Comments

  • Frank
    Frank

    Hi Steve_In_Kenya - Thanks for reaching out and congrats on the 1Password Families account :+1: Sorry for the confusion and I was able to locate the issue. Since we will be discussing specifics as it relates to your account, let's move the conversation over to email. When you get a chance reply back to me so we can continue the discussion. Talk to you soon!

    ref: PUZ-59846-726

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