Buggy behaviour when attaching a photo to a passport

Jeff Laing
Jeff Laing
Community Member
in iOS

When I try to attach a photo to a passport entry on my iPad, it allows me to select a photo but the entry shown in the passport entry said (deleted item) and has the IMG_6628.png underneath it. Once you are finished editing, however, it does not work - tapping it does not open the document.

When I then look in the Documents section, I can see the newly added image is there.

When I check on my MacBook, I can see that the passport and document entry have synced across successfully, and the passport entry does show a related file with the label of the filename and the text (deleted item). Mouse over this shows a hand cursor but clicking it does nothing. It is just as ineffective on all three platforms - visible but not clickable.

When I try to edit the password to "Link Existing Item" (on the MacBook), it does not list the Document, though it does list a lot of other things - though by no means does it show every item in the library - in fact, I'm not sure exactly what filter has been applied.

Attaching the photo on my iPhone doesn't work at all. Tapping the photo in the picker does not select it - it flashes grey briefly, but otherwise the picker waits for you to Cancel.

The work around is to attach the images from the MacOS application - they sync across and are accessible on both iPad and iPhone just fine, though you do need to explicitly download them the first time (which is understandable).

1Password Version: 6.5.4
Extension Version: Not Provided
OS Version: OSX 10.12.4
Sync Type: 1Password Family

Comments

  • Ben
    Ben

    Hi @Jeff Laing

    Thanks for taking the time to write in.

    I'm sorry to hear about the trouble. I just did a sanity test and this appears to work as expected for me, so let's see if we can figure out what is different about your setup than mine.

    I'd like to ask you to create some diagnostics reports, one from each of your devices:

    Attach the diagnostics to an email message addressed to support+forum@agilebits.com.

    With your email please include:

    • A link to this thread: https://discussions.agilebits.com/discussion/78419
    • Your forum username: Jeff Laing

    That way we can "connect the dots" when we see your diagnostics in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here so we can track down the diagnostics and ensure that this issue is dealt with quickly. :)

    Once we see the diagnostics we'll be able to better assist you. Thanks very much!

    Ben

  • Jeff Laing
    Jeff Laing
    Community Member

    I'm actually on holiday in Paris right now - yep, that's why I was worrying about passports - but I should be able to get this done soon

  • Ben
    Ben

    Okay. Thanks. :)

    Ben

  • Jeff Laing
    Jeff Laing
    Community Member

    Sadly, on MacOs, I get this:

    Unable to automatically create a Mail message. Please drag and drop the report icon into Mail and send it to support@agilebits.com.

    Error: Error Domain=1PTroubleshooting Code=100 "Error emailing Diagnostics Report: {
    NSAppleScriptErrorAppName = Mail;
    NSAppleScriptErrorBriefMessage = "Can\U2019t make class outgoing message.";
    NSAppleScriptErrorMessage = "Mail got an error: Can\U2019t make class outgoing message.";
    NSAppleScriptErrorNumber = "-2710";
    NSAppleScriptErrorRange = "NSRange: {58, 306}";
    }" UserInfo={NSLocalizedDescription=Error emailing Diagnostics Report: {
    NSAppleScriptErrorAppName = Mail;
    NSAppleScriptErrorBriefMessage = "Can\U2019t make class outgoing message.";
    NSAppleScriptErrorMessage = "Mail got an error: Can\U2019t make class outgoing message.";
    NSAppleScriptErrorNumber = "-2710";
    NSAppleScriptErrorRange = "NSRange: {58, 306}";
    }}

  • Jeff Laing
    Jeff Laing
    Community Member

    Never mind, worked on the second attempt. May be a Little Flocker problem.

  • Jeff Laing
    Jeff Laing
    Community Member

    All three reports (MacOS, iPad, iPhone) all sent.

  • Ben
    Ben

    Thanks @Jeff Laing. I received the Mac report but neither iOS report. Could you please let me know what support ID you got back for those reports?

    Ben

    ref: AWA-21952-851

  • Jeff Laing
    Jeff Laing
    Community Member

    Re: [#BCW-89218-295] 1Password for iOS Diagnostic Report
    Re: [#FLM-89139-216] 1Password for iOS Diagnostic Report
    Re: [#AWA-21952-851] 1Password Diagnostics Report for Jeff Laing

  • Ben
    Ben
    edited May 2017

    Perfect. Got them all together now Jeff. We'll review them and get back to you via email.

    Ben

    ref: AWA-21952-851, OPI-3979

This discussion has been closed.