Additional family member can't log into apps on a mac and Android.

tjnova
tjnova
Community Member
in Families

Just added a second family member to our 1password.com family account. She was able to create account and log-in on 1password.com. However, she kept getting an error message when trying to log-in on the Mac and Android apps. The error was something to the effect of: "Error connecting to the server."

On the Mac, she has her own Mac account. She found the existing 1password app in the applications folder and attempted to log in. She selected the choice for existing users of 1password.com account.

On Android she had same issue. Downloaded the app from Play Store. Choice the existing user of 1password.com item. Continued to get the server error.

thanks

1Password Version: 6.7.1
Extension Version: 4.6.5.90
OS Version: MacOS Sierra 10.12.4
Sync Type: 1password account
Referrer: forum-search:cannot reach server

Comments

  • Ben
    Ben

    Hi @tjnova,

    Thanks for taking the time to write in. To clarify: the family member is trying to sign in on the same Mac you are using successfully? Also have you/they tried connecting via the cellular network as well as WiFi on the Android device?

    Please let us know.

    Ben

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