Can't add my account on the iPhone using the correct information

henry_g

Whenever I want to add my account to the iPhone app it says "invalid login information". I tried scanning the QR-Code from the browser and the mac app, tried entering the information by hand and quadrupel checked the password. Still no luck. The Master Password is definitely correct. Can anyone help me with this? (iPhone App Version 6.5.4.)

Thanks and kind regards

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1Password Version: 6.7 (670008) Mac App Store
Extension Version: Not Provided
OS Version: 10.12.4
Sync Type: iCloud

Ben

Hi @henry_g,

Thanks for taking the time to write in. I'm sorry to hear about the trouble getting logged in on iOS. Do you have any characters in your Master Password that do not appear on this image?

If you do, please try changing it to one that does not. We have a bug currently that we hope to have fixed up soon that causes an issue when the Master Password contains characters other than the ones on the above image.

Thanks!

Ben

henry_g

That fixed it, thanks Ben!

Ben

Thanks for the update @henry_g! Sorry for the trouble. Hopefully we'll have that bug fixed up soon.

Ben