SSL Error occuring on iOS initial login

aislynne
aislynne
Community Member
in iOS

The error I receive is: "An SSL error has occurred and a secure connection to the server cannot be made."

  • I'm disconnected from VPN services while attempting to log in.
  • I'm at home using my personal internet account. I've also tried logging in while having WIFI turned off.
  • I've shut down my phone & restarted it

I'm running 1Password version 6.5.4

This is my first time attempting to log in to 1Password via iOS; Is there something I'm missing? Does this error occur if the log in input information is incorrect?

Please respond within 30 days to (hopefully) ensure 1Password will be the right fit for me.

1Password Version: 6.5.4
Extension Version: Not Provided
OS Version: iOS 10.0.2
Sync Type: 1Password.com

Comments

  • Ben
    Ben

    Hi @aislynne

    I'm sorry to hear about the trouble.

    Could you please check that you are entering my.1password.com as the sign-in address?
    Also: Have you printed your Emergency Kit?

    1Password Emergency Kit

    Thanks!

    Ben

  • aislynne
    aislynne
    Community Member

    That was an easy fix! Thanks so much, Ben! :) I appreciate your support.

  • Ben
    Ben

    Thanks for the update! :) Please do be sure to print your Emergency Kit if you have not.

    Ben

This discussion has been closed.