Problem iOS App on Iphone 5s - Masterpassword to long
Hello,
I am using an iPhone 6 and and iPhone 5s. I reinstalled the app on both devices and wanted to sync it with my existing dropbox vaults. On iPhone 6 there is no problem at all. On the iPhone 5s I did the same: I choose 'sync with existing dropbox account' and type my dropbox login - so far no problems. After that I choose the 1Password.opvault-Vault (primary vault) and I type in my master password. Because my masterpassword is very long (more than 27 characters) the app is constantly freezing after the 20th character I type in. I seems like because the resolution on the iPhone 5s is smaller and the password-field is limited/at the end. I tried to use landscape mode to expand the password-field but the app only supports portrait mode. Also to copy-paste the long password is not working (freezing again).
(I tried to sync a different vault first with a smaller master password and there is no problem. After the first vault it entered I can add second fault with no problems. But than that "secondary" vault is the primary vault on the iPhone 5s. How can I switch it back to the primary vault?)
Thanks
1Password Version: Newest
OS Version: iOS
Sync Type: Dropbox
Comments
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@bogomil22: Thanks for reaching out. I’m sorry for the trouble! It sounds like you're hitting an issue that was going around a while ago that involves an outdated version of iOS. Since you left the version information out of your post, the first place I would start is updating your device and 1Password (be sure to backup your data first). Users who've done so have reported that this issue went away for them. If you're still having trouble, be sure to include which versions you're using. I look forward to hearing back from you!
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