1password 4.6.5 browser extension problems with Firefox 53.0.2 (64 bit) [requires 1Password app]

dung_h2
dung_h2
Community Member
edited May 2017 in 1Password in the Browser

1password does not work in FF browser.
When I click on 1password button in the toolbar, it pointed to this URL (onepassword4-extension://activate/Firefox), and showed a blank page to me.

How can I fix it ?

Thanks.

1Password Version: Not Provided
Extension Version: 4.6.5
OS Version: Windows 10 build 1607
Sync Type: Not Provided

Comments

  • matthew_ag
    matthew_ag
    1Password Alumni

    Hello @dung_h2,

    Welcome to the Forum - that looks like the 1Password app isn't installed on your computer. The browser extension relies on the 1Password app being installed in order to perform it's functions like filling and saving new logins.

    Please check out our steps for how to get your 1Password app installed and set up on your computer for how to get passed this. Let me know how that goes for you.

    Best regards,
    Matthew

  • dung_h2
    dung_h2
    Community Member
    edited May 2017

    Thanks Matthew.

    Works perfect now.

  • AGAlumB
    AGAlumB
    1Password Alumni

    On behalf of Matthew, you are most welcome! Glad to hear that helped. Have a great weekend! :)

This discussion has been closed.