Trying to start Team Members Recovery
I am trying to begin recovery for a team member but they are not receiving the email to begin the process after I Begin Recovery.
1Password Version: Not Provided
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Sync Type: Not Provided
Comments
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Hi @dharward - Sorry for the troubles and I'll do my best to help out. Are you using any type of spam filtering software that could be preventing the email from reaching the team member? Sometimes our emails get stuck in the spam folder as well. I checked on our end and I didn't see anything being bounced back to us. Keep me posted and we'll get to the bottom of this for you. :+1:
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We are using Hosted Exchange with Office 365 but it's not ending up in the spam folder or anything there.
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I think we were finally able to find the emergency recovery pdf so I think we are good now. Thank you.
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Hi @dharward - Just to follow up, I just had a conversation with one of my team members in regards to the recovery emails. Since you're using Office 365, there should be a way to whitelist us. I believe this is the reason for the recovery emails not reaching the team member. After you add us to the whitelist, keep me posted if this helped resolve the issue or if you have any additional questions.
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Hi Frank, I have this problem also. I have been trying to recover an account, but the user is not receiving the recovery emails. There is no email in his Junk folder, or in his Clutter folder. We also use office 365. Becoming an urgent issue. Anything that can be done here?
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Hi @Matthew_W - Sorry for the troubles. I mentioned this to the previous customer that was experiencing a similar issue. I wasn't too sure if you tried this already. Since you're using Office 365, there should be a way to whitelist us. I believe this is the reason for the recovery emails not reaching the team member. After you add us to the whitelist, let us know if that helped resolve the issue for you.
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