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Can't remember my Master Password

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paolin91
paolin91
Community Member
edited May 2017 in Memberships

I CANT REMEMBER MY PASSWORD . I HAVE THE KEY BUT I DONT REMEMBER THE MASTER PASSWORD.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni
    edited May 2017
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    @paolin91: (Un)fortunately AgileBits doesn't ever have either your Account Key or Master Password, as that wouldn't be very secure at all. The Master Password is chosen by you, and the Account Key is generated locally on your device. Neither is ever transmitted.

    We don't have access to your data can't recover either of these for you, so I hope you're able to find your Emergency Kit. Otherwise it will not be possible to login to your 1Password Account. However, please try the tips in this guide as they may help you gain access again:

    https://support.1password.com/forgot-master-password/

    Alternatively, if you're part of a 1Password Family or Team, another Owner, Organizer, or Admin can help you recover your account, so you can create a new Account Key and Master Password:

    https://support.1password.com/recovery/#begin-recovery

    If that doesn't help though, you will need to either restore from a backup, sync from another device, or simply start over. Please let me know how it turns out. I look forward to hearing back from you!

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