How to force a sync

txjoe
txjoe
Community Member
in Mac

I have a 1Password account. All my machines except my Mac computer is in sync with what I see on the website (799 entries). My mac is showing only 796 and is missing 3 logins I added via iOS devices. How can I force the 1password on the Mac to sync. It appears its sync is broken. I am running latest versions on all machines. I only have 1 vault and it is accessed by all the devices.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • rudy
    rudy

    @txjoe,

    Editing an item is really the only way to trigger a sync. So lets see if we can figure out why your mac isn't getting updated.

    I'd like to ask you to create a Diagnostics Report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Rudy

  • txjoe
    txjoe
    Community Member

    This is the support number for the diagnostics I submitted: LVP-24617-314

  • rudy
    rudy

    @txjoe,

    Thanks, I've responded via email. We'll continue the conversation over there.

    Rudy

This discussion has been closed.