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Master Password Not Created

larry_kolmatycki
larry_kolmatycki
Community Member
in Memberships

Never got a chance to enter a master password in new account. I have a key but never entered a master password. What can I do?

1Password Version: Not Provided
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Sync Type: Not Provided
Referrer: forum-search:Need to enter a master password in a new account

Comments

  • Brian
    Brian
    1Password Alumni
    edited May 2017

    Hi @larry_kolmatycki ,

    Thanks for reaching out to us! :)

    I'm sorry to hear about the lost Master Password! For your privacy and security, your Master Password is known only by you. We cannot reset it for you, and you cannot change it without entering the old one. There is also no "back door" to access your data without the Master Password. If there were, that would be a security hole that could be exploited to gain access to your secure information.

    We have published a troubleshooting guide in our Knowledgebase that will help you try to recover the Master Password, or figure out what to do next: https://support.1password.com/forgot-master-password/

    If you would like to delete your account so you can start over, I would recommend contacting us via e-mail so we can help you with this.

    Thanks, @larry_kolmatycki !

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