iPad quit syncing

Swami
Swami
Community Member
in iOS

iPad: Air 2
ios: 10.3.2
When I clicked Sync I got this message: "Failed to list remote data folder in Dropbox" Last Sync: 9 days ago.

1Password Version: 6.7
Extension Version: 4.6.5
OS Version: 10.12.5
Sync Type: Dropbox

Comments

  • Brian
    Brian
    1Password Alumni

    Hi there, @Swami !

    Thanks for reaching out! :)

    I'm sorry to hear about the finicky syncing on your iPad. Have you taken a look at this knowledgebase article?: https://support.1password.com/dropbox-troubleshooting/

    That article outlines some possible solutions if Dropbox syncing is not working for you.

    Feel free to let me know how it goes, and have a great rest of your day!

  • Swami
    Swami
    Community Member

    Hi Brian,
    Your help scared the heck, so I used my brains, and threw the app, reloaded it. Went on the Mac, and set the syncing for iCloud. And everything works as it should.

    Thanks for your help,
    Swami

  • Drew_AG
    Drew_AG
    1Password Alumni

    Hi @Swami,

    I'm glad syncing via iCloud is working well for you!

    Sorry about the problem syncing with Dropbox. As it turns out, we discovered a bug in the update for version 6.7 which was likely causing this to happen on your iPad. I apologize for the inconvenience! The fix for this bug will be in another update, but in the meantime, disabling and reenabling sync with Dropbox should get it working again. So you can switch back to Dropbox if you'd like - or if you're happy syncing with iCloud now, that's fine too! :)

    If you need anything else, we're here for you. Cheers!

This discussion has been closed.