New employee can't sign in on old employee's computer 1Password app.
Hi, I am a new employee, replacing someone. We have deleted the old user account from our admin login and created a new login for me.
I can sign in via chrome, but not in the app/program. I have tried adding myself as a new user via preferences but it won't let me, the button is greyed out. We don't have the previous employees password and she has been deleted as a user anyway. I have also tried uninstalling the app and reinstalling to set it up as my own but it retains the previous employee's settings. I am using a Mac.
1Password Version: latest version
Extension Version: latest version
OS Version: OSX10.11.6
Sync Type: Not Provided
Referrer: forum-search:add new user
Comments
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Don't worry about it - I figured it out!
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Hi @alyce_neale - Congrats on the new job! Sorry for the delay in getting back to you. I'm glad you were able to resolve the issue. Did you reset the 1Password app? Let us know if you run into any additional questions along the way. I'll be happy to assist :+1:
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