Mobile login doesn't work, Mac does

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Geauxcaddy
Geauxcaddy
Community Member
in iOS

My fingers were wet and Touch ID wasn't recognized which disables Touch ID. I can sign on with the Mac but SAME PASSWORD does not work on iPhone. Am I missing something?

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  • Ben
    Ben
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    Hi @Geauxcaddy,

    Thanks for taking the time to write in.

    It is entirely possible for 1Password for Mac and 1Password for iOS to have different Master Passwords. It isn't the usual situation, but it is possible. Do you have any data that exists on iOS but not on the Mac? If not you can uninstall 1Password for iOS, reinstall it, and then re-sync it with the Mac:

    Sync your 1Password data

    That way they'll have the same Master Password.

    I hope that helps. Should you have any other questions or concerns, please feel free to ask.

    Ben

  • Geauxcaddy
    Geauxcaddy
    Community Member
    Options

    I did that and it worked! Thank you so much for your response.

  • Ben
    Ben
    Options

    You're very welcome. :) If there is anything else we can do, please don't hesitate to contact us.

    Ben

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