Forgot Master Password

System
System
in iOS
This discussion was created from comments split from: Forgotten master password but still able to Access via Touch ID.

Comments

  • alannajoanne
    alannajoanne
    Community Member

    Hi there,

    I am having somewhat of a compounded issue...#1 I forgot my Master Password and #2 my Touch ID has disappeared, which I was relying on to login. Not sure what to do or how to retrieve my data.

  • Ben
    Ben

    Hi @alannajoanne

    Thanks for taking the time to write in. I'm sorry to hear you've forgot your Master Password!

    The only way to access your data is by entering the correct Master Password. It is known only by you, and cannot be reset (as it is used to encrypt your data). We do have a guide which may be helpful available here:

    If you forgot your Master Password or you can't unlock 1Password - 1Password Support

    Please let us know how it turns out.

    Ben

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