1P keeps requesting authorization on all my browsers every time I reboot

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projectguru
projectguru
Community Member
edited June 2017 in Mac

I have 1P (the stand alone version NOT the subscription) installed on two of my Macs. Every time I reboot it asks for authorization (the 6 number pin).

  • This issue occurs on Safari, Chrome, Firefox and Opera

  • This issue only happens on my Mac laptop NOT on my Mac desktop

  • This started happening after I updated to the latest version of 1P

1Password Version: 6.7
Extension Version: 4.6.6
OS Version: OS X 10.12.5
Sync Type: Dropbox
Referrer: forum-search:verification every time I reboot

Comments

  • Drew_AG
    Drew_AG
    1Password Alumni
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    Hi @projectguru,

    I'm sorry to hear you keep getting the browser authentication prompt!

    Is it possible that you have both the Mac App Store and AgileBits Store versions of 1Password installed at the same time on your Mac? If so, the browser extension wouldn't be sure which one to connect to, and it would sometimes switch from one to the other. When it does that, it would ask you to authenticate again.

    If you go to the Applications folder on your Mac, do you see two 1Password app files in there? If you see one named "1Password.app", that's the Mac App Store version. If you see another one named "1Password 6.app", that's the AgileBits Store version. Try opening them one at a time - which one has your latest data?

    Let us know what you find and we'll continue from there. Thanks! :)

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