I just purchased a new MacBook Pro & having issues with launching the 1Password App on it.

mbushnell
mbushnell
Community Member
in Mac

I have downloaded the 1Password App from the AgileBits site & opened it, received the AgileBits Licenses email & clicked on email link to "Apply your 1PassWord License".
1PassWord opens, and I get a message in the 1PassWord app the I am registered, yet when the app opens, it opens to the registration page.
Please help.

1Password Version: 6.71
Extension Version: Not Provided
OS Version: 10.12.5
Sync Type: Not Provided
Referrer: forum-search:Registering 1Password on new MacBook Pro

Comments

  • Jacob
    Jacob

    Hey @mbushnell! Sorry about the confusion there. When it launches, 1Password for Mac should give you the option to sync your existing data once the license is applied, or to create a standalone vault. If you're not seeing those options, could you please post a screenshot of what you do see? If you need any help taking a screenshot, there is a nice guide over here.

    Once you have the image, make sure to remove or mask any private info since this is a public forum. Then just attach it to your post by clicking the document icon and clicking Choose Files. Here's what that looks like:

    Thanks! :)

  • mbushnell
    mbushnell
    Community Member

    Thanks for the help Jacob, but I was able to launch 1Password via domnloading the info from my Dropbox account, so I no longer have the issue.
    Mark

  • Ben
    Ben

    Excellent. Thanks for the update @mbushnell. Glad to hear you were able to get this working.

    Ben

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