Latest 1Password iOS app becomes unresponsive with network indicator 'spinning'

loopless1

On both my iPad mini and iPhone 7 the latest 1Password app has developed very annoying behavior. You open the app, the network indicator starts spinning and the app just stops responding for a long time or never comes back. It is making 1Password almost unusable. I do have a shared vault and a local vault.

I am running iOS 10.3.2 on both devices.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Ben

Hi @loopless1,

Thanks for taking the time to write in. I'm sorry to hear about the trouble. I'd like to ask you to create some diagnostics reports, one from each of your devices.

—iOS—
https://support.1password.com/diagnostics/?ios

Please add the following code (including the square brackets) to the subject of your diagnostics email before sending it:

[#WCT-44941-858]

This will link your diagnostics to our current discussion. We'll take a look and let you know what we find out.

Thanks!

Ben

ref: WCT-44941-858

loopless1

Hi Ben,
I can tell you what is happening - at least on the iPad. I was trying to get to the diagnostic setting and before I could get there, the app stopped responding with the network activity spinning. This time I did notice that the 'syncing' icon in the 1Password settings page is spinning - and has been for the last few minutes.... I am on great wifi with no known connection issues. This is definitely a new thing that has appeared in the latest 1Password Update.

Andrew

loopless1

I got smart - on the iPad I turned on airplane mode, got the diagnostics email created, then turned wifi back on send it. You should have the report

Ben

Thanks, @loopless1. I received your report and have responded via email. Let's continue the conversation there. :)

Ben