What can I do about 'Error: Unable to create your account'?

bibi33

On the web site (using Firefox), I entered credit card details, secret key, password... but now I'm here with a very unhelpful error message and without an account :-(

The complete text on the page says:

Almost there!
Sign in below to finish creating your account.
Error: Unable to create your account
Something went wrong – sorry about that! Please contact us and we’ll be happy to help.

I wrote an email yesterday and got an automatic reply saying "We're busier than usual at the moment.".
Is that true, or is there no help available during weekends?

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Referrer: forum-search:Error: "Unable to create your account"

Frank

Hi bibi33 - I was able to locate the email you sent over. :+1: So I can better assist you, let's continue the conversation over there. At your convenience, reply back to me then we can work on this together. Talk you soon. :smile:

ref: KQQ-98915-498

bibi33

Hi Frank,

in the end it worked. Thanks for your help! :)

Solution
During account creation I disabled anti-virus and switched from Firefox to Chrome (so I don't know exactly which of the measures helped).

Frank

Well that's fantastic news @bibi33 :smile: Thank you for letting us know and for the heads up on the solution. I appreciate you sharing that information with us. We're always here if you need us :+1: Enjoy the rest of your day.