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I cant log into my account to load onto a new pc

martynhill1
martynhill1
Community Member
in Memberships

I have my email account - master password and secreykey but I cannot access my account

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: OS 9
Sync Type: Dropbox
Referrer: forum-search:I cant log into my account

Comments

  • rickfillion
    rickfillion

    Hi @martynhill1,

    Can you tell us what kind of error you're seeing? What happens when you try?

    Thanks

    Rick

  • rickfillion
    rickfillion
    edited July 2017

    Are you sure you're using the correct Master Password and Secret Key for the correct account?

    Rick

    [Edited by Rick]

  • martynhill1
    martynhill1
    Community Member

    This is the message I get
    I know my details are correct, so don't know what else I can do?

    "Cannot sign in. Your email address, Secret Key, or Master Password is incorrect."

  • rickfillion
    rickfillion
    edited January 2023

    @martynhill1 : i think it might be best if we take this to email so that I can ask you questions whose answers you probably don't want on a public forum.

    Would you mind clicking this link:

    edit: removed old link.

    Follow the instructions it provides. In the message, include "Rick Fillion" and a link to this forum thread so that we can connect the dots.

    Thanks

    Rick

    ref: FJH-35117-155

This discussion has been closed.