Delete 1Password account iOS

haze816

I'm a longtime 1Password user who recently tried a 1Password families account. I decided to stick with my current syncing method and deleted my 1Password account during the trial period. I have reset 1Password on iOS but I still see the family account I had when I go to "Settings-1Password Accounts-Add Existing Account". Is there anyway to delete it? I have tried deleting and reinstalling 1Password but that did not help.

Ben

Hi @haze816,

Sorry about the trouble. If you have deleted the account then go to 1Password > Settings > 1Password Accounts > Add Existing Account and try adding the deleted account. 1Password should check the credentials, realize the account has been deleted, and remove it.

Thanks.

Ben

haze816

Unfortunately that does not work. I get the message "A problem with your sign in Please check your Master Password or sign in manually with details from your Emergency Kit or a signed in device. Try again"

rudy

@haze816,

I think i see what you're referring to. You're still seeing your deleted family account credentials (minus the password) as a means of adding an existing account to 1Password. This information is stored in iCloud Keychain; do you happen to have a Mac connected to the same Apple ID?

If you do you can delete that entry using Keychain Access.app if you look for items with the name com.agilebits.onepassword.b5Credentials.

Rudy

haze816

Yes, that did it. Thank you!

prime

@rudy I'll have to check this out. I had this issue too. Thanks!

rudy

@prime,

We have an idea of how we want to make that easier on iOS, but it didn't make the cut for 6.8.

Rudy

rudy

@haze816,

:) :+1:

Rudy