I signed up for 30 day free trial. I find it too confusing and would like to cancel

jhardi

I read how simple it is to use and I find it confusing. At this point I don't want to jeopardize all my passwords

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Referrer: forum-search:I signed up for 30 day free trial. I find it too confusing and would like to cancel

Ben

Hi @jhardi,

Thanks for taking the time to write in. I'm sorry to hear you've found the process confusing. Is there anything that we can help with?

You actually haven't set up billing yet, so there is nothing to cancel. If you'd like to delete your account you can do that here, by selecting 'permanently delete account' at the bottom of the page:

https://my.1password.com/profile

We'd be happpy to help you through any confusion you're having, though!

Ben

jhardi

How do I get help??

Ben

Hi @jhardi,

Did you see my reply just above yours? :)

If you have a question we can help with that I didn't answer there please post it in the "Leave a Comment" section below.

Ben

reetz73

I can't remember my password or master password. My subscription is on my apple profile but I only have the option to select the billing. it won't let me cancel. I do not want to renew after Nov 15. My email is admin redacted.

rudy

@reetz73,

You will need to follow the instructions on the "view change or cancel subscription" instructions linked to from https://support.1password.com/apple-subscription/

Rudy

reetz73

It does not give me the option of cancelling. It only gives me the option to select billing. I want to make sure you don't bill me. I have taken my credit card off of my Apple account.

rudy

@reetz73,

If you don't have a card registered with your Apple ID then the subscription renewal should simply fail on Apple's end. We don't have any ability to bill you externally if you're on an Apple Subscription.

Rudy