Touch ID stopped working.

paultempleman
paultempleman
Community Member
in iOS

Although I have Touch ID set in the app, it always asks for my password. Only started doing this recently is there a bug?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:Touch ID

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni

    @paultempleman: Unfortunately without some basic information it's hard to say what might be going wrong and how we might right it! Please tell me the OS, 1Password, and device versions you're using, the exact steps you're taking, and what is (or is not) happening the way you expect so we can figure out the best plan of action:

    Find your version

    The more information you can give, the better. For instance, have you made changes to your security settings in 1Password or iOS? Thanks in advance! :)

  • paultempleman
    paultempleman
    Community Member

    Using latest version of iOS, but resolved the issue by restarting the app and now seems ok. Thanks

  • Ben
    Ben

    Thanks for the update, @paultempleman.

    If there is anything else we can do, please don't hesitate to contact us.

    Ben

This discussion has been closed.