where to find extension verification code in OP app?

eileen_misrahi

Downloaded & installed the Safari extension. An authorization dialog box appears to confirm the 6 digit code seen in Safari in the Op app. When I return to the OP app, there is no 6 digit code in a popup window. Hence, I can't confirm this authorization code. Please advise on what I'm doing incorrectly. This seems like a very simple task that has taken too much time to save time.

Thanks.

Eileen

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1Password Version: 6.7
Extension Version: Not Provided
OS Version: OS 10.11.6
Sync Type: Not Provided
Referrer: forum-search:where to find extension verification code in OP app?

khad

Hi @eileen_misrahi,

Thanks for taking the time to contact us. I'm sorry you're having some trouble.

You should be seeing both a code in your browser and in a pop-up window from 1Password like this:

The pop-up window should stay on top of other windows if you don't close it, so you should be able to see it side-by-side with your browser.

Can you tell me what happens if you remove the 1Password extension and install it again?

While you're awaiting my reply, perhaps our support article has something in it that I neglected to mention but which will help: If you see “1Password requires authorization” in your browser