Possible bug: Moving/Copying items on iOS halts when screen turns off

keje
keje
Community Member
edited July 2017 in iOS

Hi guys

I'm on the process of moving my items from my primary vault (iCloud sync) to a 1Password paid account. The move isn't that easy, but I can see that topic is already discussed widely on the forum - so I'll leave that for now ;-)

When using the iOS app on iPhone and moving items from my old Primary vault to a new online vault the process halts when the screen goes black. I was about to move 360-something items and because of this fairly large amount of items the screen dims and then goes black - and now it seems that the moving has freezed.

Tried a few times and same result.

1Password Version: iOS 680005
Extension Version: Not Provided
OS Version: iOS 10.3.2 (14F89)
Sync Type: iCloud

Comments

  • Ben
    Ben

    Hi @keje,

    I'm sorry to hear about the difficulty migrating your items from your standalone vault to your 1Password membership account vault. Have you tried moving the items using these instructions?

    Move items between vaults - 1Password Support

    If not, please give that a try and let me know how it turns out.

    Thanks!

    Ben

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